Returns & Refunds

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, an item must generally be unused, in the condition received, and returned with its original packaging, parts, accessories and manuals where applicable.

Starting a return

Email support@varietykart.com with your order number, the item you want to return and the reason for the request. Please do not send furniture or any other item back before receiving return instructions, because the approved return destination can vary by product and supplier.

Damaged, defective, incorrect or incomplete items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, missing parts or different from what you ordered. Include clear photos of the product, packaging, shipping label and the affected area where possible. Please keep the item and packaging while the issue is being reviewed. We will review the case and provide the appropriate next steps, which may include replacement parts, replacement, refund or return instructions.

Furniture and large-item returns

Furniture and other large items can require special return arrangements. Return eligibility and instructions depend on the condition of the item, packaging and the reason for return. For approved change-of-mind returns, the customer is responsible for return shipping unless otherwise required by law or the return resulted from our error.

Items that cannot be returned

Items clearly marked final sale and customized or personalized products are not returnable unless they arrive damaged, defective or incorrect. Other return restrictions, if applicable to a specific product, will be shown in the product information or communicated during the return review.

Refunds

We will notify you after the returned item is received and inspected. Approved refunds are sent to the original payment method, normally within 10 business days after approval. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact us.

Exchanges and cancellations

The fastest way to obtain a different item is generally to return the eligible item and place a new order after the return is approved. Cancellation requests are not guaranteed because orders may be sent to a supplier for processing quickly. Contact us as soon as possible if you need to request a cancellation.

Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.